Privacy Policy

About our privacy policy

FireFighterBag.com cares about your privacy. Therefore, we only process data that we need for (the improvement of) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by FireFighterBag.com. The effective date for the validity of these terms and conditions is 08/02/2023, with the publication of a new version the validity of all previous versions will expire. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store them (or have them stored), what security techniques we use and for whom the data is transparent.

Webshop software

Shopify

Our webstore is developed with software from Shopify and is also hosted on Shopify servers. Personal data that you make available to us for our services will be shared with this party. Shopify has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Shopify is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Backups are regularly made to prevent loss of data.

E-mail and mailing lists

Office365

We use the services of Office365 for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Office365 does not have access to our inbox and we treat all our e-mail traffic confidentially.

MailChimp

Our website uses MailChimp, a third party that handles e-mail traffic from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent through MailChimp's servers. MailChimp will never use your name and email address for its own purposes. At the bottom of every email that is sent automatically through our website you will see the 'unsubscribe' link. If you click on this link you will no longer receive e-mail from our website. This can seriously reduce the functionality of our website! Your personal data will be stored securely by MailChimp. MailChimp uses cookies and other internet technologies that provide insight into whether emails are opened and read. MailChimp reserves the right to use your data to further improve its services and to share information with third parties as part of this process.

Payment processor

Shopify Payments

For handling (part of) the payments in our webshop, we use the platform of Shopify Payments. Shopify Payments processes your name, address and place of residence and your payment details such as your bank account or credit card number. Shopify Payments has taken appropriate technical and organizational measures to protect your personal data. Shopify Payments reserves the right to use your data to further improve its services and to share (anonymized) data with third parties in this context. All of the above guarantees with regard to the protection of your personal data also apply to the parts of Shopify Payments's services for which they engage third parties. Shopify Payments does not retain your data longer than permitted by law.

Reviews

WebwinkelKeur

We collect reviews through the platform of WebwinkelKeur. If you leave a review through WebwinkelKeur you are required to provide a name and email address. WebwinkelKeur shares this information with us, so we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases WebwinkelKeur may contact you to provide an explanation of your review. In case we invite you to leave a review we will share your name and email address with WebwinkelKeur. They use this information for the sole purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of services, we have given permission to WebwinkelKeur. All the above safeguards with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur third parties.

Shipping and logistics

Efulfilment.eu

If you place an order with us it is our job to have your package delivered to you. We use the services of Efulfilment.eu to carry out the deliveries. It is therefore necessary that we share your name, address and place of residence with Efulfilment.eu. Efulfilment.eu uses these data only for the execution of the agreement. In case Efulfilment.eu engages subcontractors, Efulfilment.eu will also make your data available to these parties.

DHL

If you place an order with us it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary that we share your name, address and place of residence information with DHL. DHL uses this information only for the purpose of carrying out the agreement. In the event that DHL engages subcontractors, DHL will also make your information available to these parties.

PostNL

If you place an order with us it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and place of residence information with PostNL. PostNL uses this information only for the purpose of carrying out the agreement. In the event that PostNL engages subcontractors, PostNL will also make your information available to these parties.

DPD

If you place an order with us it is our job to have your package delivered to you. We use the services of DPD to carry out the deliveries. It is therefore necessary that we share your name, address and place of residence with DPD. DPD uses these data only for the execution of the agreement. In case DPD engages subcontractors, DPD will also make your data available to these parties.

Billing and accounting

Rompslomp.nl B.V.

For keeping our administration and bookkeeping we use the services of Rompslomp B.V. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data is transmitted and stored in a protected manner. Rompslomp B.V. is bound to secrecy and will treat your data confidentially. Rompslomp B.V. does not use your personal data for purposes other than those described above.

Purpose of data processing

General purpose of processing

We use your data exclusively for the purpose of providing our services. This means that the purpose of processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data - other than at your request - to contact you at a later time, we ask your explicit permission to do so. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to secrecy on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that are automatically collected by our website are processed for the purpose of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.

Cooperation with tax and criminal investigations

Where appropriate, FireFighterBag.com may be required by law to share your information in connection with governmental tax or criminal investigations. In such a case, we may be required to share your information, but we will, within the limits of the law, resist such sharing.

Retention periods

We keep your data as long as you are our client. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also take this as a forgetful request. Pursuant to applicable administrative obligations, we have to keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. Employees, however, no longer have access to your client profile and documents that we have produced in response to your order.

Your rights

Pursuant to applicable Dutch and European legislation, you, as a data subject, have certain rights with respect to the personal data processed by us or on our behalf. We explain below which rights these are and how you can invoke these rights.

In principle, in order to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of processed requests; in the event of a forgetting request, we administer anonymised data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems.

You have the right at any time to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data incorrectly.

Right of inspection

You always have the right to view the data that we process (or have processed) and that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors that hold this data, stating the category under which we have stored this data, at the e-mail address known to us.

Right of rectification

You always have the right to have the data that we process (or have processed) and that relate to your person or that can be traced back to you, modified at any time. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been modified at the e-mail address we have on file.

Right to restrict processing

You always have the right to limit the data that we process (or have processed) relating to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right to transferability

You always have the right to have the data that we process (or have processed) and that relate to your person or that can be traced back to you, executed by another party. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties at the e-mail address known to us. In all probability, we will no longer be able to continue to provide the service in such a case because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights

You may object to the processing of your personal information by or on behalf of FireFighterBag.com. If you object, we will immediately discontinue the data processing pending resolution of your objection. If your objection is well-founded, we will provide you with copies and/or copies of the data that we process (or have processed) and will discontinue the processing thereafter.

You also have the right not to be subjected to automated individual decision making or profiling. We will not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Through our website, cookies are placed by the U.S. company Google, as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We collect information about your surfing behavior and share this data with Google. Google may interpret this information in conjunction with other datasets and thus track your movements on the Internet. Google uses this information to offer targeted advertisements (Adwords) and other Google services and products.

Third party cookies

In the event that third party software solutions use cookies, this is stated in this privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way in which we process data already collected about you, we will notify you by e-mail.

Contact details

FireFighterBag.com
Lentestraat 19
1109 AS Amsterdam
The Netherlands

T +31 (0) 20 210 12 33
E info@firefighterbag.com

Contact person for privacy matters

Tom de Bruijn